Tips: For fully enjoying of your rights and after-sale service, please provide the detailed address of your building number instead of the POBOX and your email as well as phone number to us.
Q: Where do we ship from?
A: We have FIVE warehouse in the US.
Shipping back to another entity.This is the address of the US warehouse we cooperate.
- LA: 9059 HERMOSA AVENUE, RANCHO CUCAMONGA, CA, 91730
- Chicago: 1300 touhy avenue, elk grove village, IL, 60007-5304
- New Jersey: dock#172 1005 West Middlesex Avenue Port Reading, New Jersey, NJ, 07064
- Houston: 11833 Cutten Rd，Suite 100 Houston Tx 77066 (OW Southwest Distribution Inc)
- Atlantic: 900 Raco Drive, Lawrenceville, GA, US, 30046
- When you placed order on our site, we will ship it from the nearest warehouse.
Q: How long until my order will ship?
A: We usually take 2 to 3 business days to process the order. And the pre-order items delivery time will according to the date shows on the DETAILS page.
Q: After my order ships, how long until it arrives?
A: Though location and weather-dependent, average transit time is 3-5 business days.
Q: What shipping carrier do you use?
A: We currently use FedEx for all orders.
Q: Do you offer expedited shipping options?
A: We do not offer expedited shipping options at this time. We have four warehouses in LA, Houston, Atlanta and New Jersey to ship your order at no extra charge - the majority of orders arrive within 2-3 business days.
Q: Can you ship to my address?
A: We only ship to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates. We do not ship outside the United States at this time.
Q: What is the warranty on my purchases?
A: You have 30 days to return an item to us in its original condition. Any modifications or alterations to the product will void the original warranty.
Q: What if my item/ package arrives damaged?
A: Some items, depending on value, shipping issues, or size are shipped with Signature Required (Direct Signature Required). Someone from the household will need to sign for these items. These items can also be picked up and signed for at the local FedEx location, if you contact them and arrange for this. Opening a FedEx Delivery Manager account will offer more options if your order is shipped via FedEx. When you have received tracking after your order has shipped, you can look up the tracking and see if it says Signature Required to make arrangements for someone to be at the address to sign for it.
We are not directly liable for any loss, theft, or damages, during delivery. Please be patient as we have to claim the damage with the shipping courier and send you the parts or replacement.